Be quiet, low key and non-threatening when with the clients, the
passengers and the aircraft.
Discretion in talking about other operators carries the utmost
importance. If you gossip about another operator or another pilot, the
client will presuppose that you will talk about them also. Confidentiality
about proprietary information should be held in strict confidence.
If you book a trip with a client, and another better trip comes up during
the same period, never cancel the one for the other. NEVER! Conversely, if
you are not available for a trip, HELP the client find another, dedicated,
independent contract brethren to fill their needs. Help them whatever it
takes.
Always maintain a professional posture when around the client. Your
attire, your demeanor and attitudes reflect directly upon your profession,
and reflect the entire industry of professional, independent contract
pilots.
Determine your daily rates in a fair manner, conforming generally to
industry standards. Be consistent and reliable in your dealings with all
your clients. Never, ever, brag about how busy your are and how much money
you make. They don't want to hear that.
Prepare a document of agreement with the client, so that all the terms of
your contract services are understood up front, and no surprises or
disagreements arise after the fact of your services.
Maintain your qualifications and currency in your aircraft of service and
keep all other professional documents up to date. This would include
training documents, passports, licenses, medicals, drug tests, your company
entity papers, SSN or Employer ID documents, etc.
In the cockpit, handle yourself in accepted professional manner regarding
procedures, CRM, checklist philosophy, and be somewhat flexible to the
nuances of individual operators. Be a Chameleon, but be professional.
Just because you are a PILOT, give a helping hand in all phases of the
flight operation, such as pre-flights, oiling, stocking, emptying trash,
cleaning carpets and woodwork, helping the Flight Attendant, loading and
unloading baggage, updating their charts, and anything else that may be
required to make the operation smooth and successful. There is no job that
is unimportant.
Be a good road partner a fun person to be with. Nobody likes to travel
with a deadhead.